Heartpine Hollow Guest Policies:

Click here for Reservations...
  • No Pets allowed inside cabins! No smoking inside cabins! Failure to comply will result in a $500 charge to your credit card plus any damages to the cabin.
  • 2 night minimum stay and 3 nights minimum stay on Holidays and Spring break.
  • Reservation guaranteed with a valid credit card. We accept MasterCard, Visa, American Express and Discover.
  • Credit cards are charged the morning of your arrival. If you prefer to pay cash, prior arrangements must be made.
  • A $35.00 non-refundable deposit is required when reservation is made. This deposit will be applied to your reservation balance.
  • Print your reservation confirmation receipt and driving directions; these will be required to find your cabin.
  • Check in: 4:00 pm or after. Check out: 11:00 am.
  • Owner/management is not liable or responsible for damages/losses to guest property or person.
  • All cancellations MUST be made 10 or more days prior to arrival and must be confirmed by the manager. Messages left on answering machines, e-mails, and cell phone voice mail service is not reliable means of communication.
  • All cancellations and changes must be made within 10 days of your arrival. Cancellations within ten days will be charged 1 night rent unless we are able to rent the cabin to another guest
  • Cancellations made on the day of arrival are considered NO SHOWS and are charged 100%.
  • We are not able to give refunds due to bad weather and/or early departure.
  • Missing items/damages will be charged to guest account. Please treat the cabin s if it were your own.
  • Overcrowding the cabins or having more guests than detailed in the original reservation will result in a charge of up to $100.00
  • Additional cleaning charge may apply if the cabin is left in unacceptable manner.
  • No Wild or Loud Parties (Spring Break parties, Bachelor/ Bachelorette Parties, College Parties, Etc.)

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